Refund Policy

At Koki Crochet, we stand behind every pattern we publish. All of our products are digital PDF downloads — delivered instantly to your account the moment your purchase is confirmed.

All Sales Are Final

Because digital files are accessible immediately after purchase, we are unable to offer refunds or exchanges once an order is placed. We strongly encourage you to review the full product description, skill level requirements, and materials list before purchasing.

Technical Issues

If you are unable to access, open, or download your file for any technical reason, please reach out to us immediately. We will resend your file or resolve the issue at no extra cost — guaranteed.

Accidental Duplicate Purchase

Ordered the same pattern twice by mistake? Contact us within 7 days of purchase and we will issue a full store credit for the duplicate order.

Wrong Item

If you received a file different from what you ordered, we will correct it right away with no hassle.

How to Reach Us

We're a small team and we genuinely care about your experience. Don't hesitate to get in touch — we respond within 1–2 business days.

Brown Bridge Agency LLC
6668 Mt Zion Blvd d50
Morrow, GA 30260
Email: hello@kokicrochet.com
Phone: +1 (660) 851-8396